Frequently Asked Questions

TTY PASS offers call-taker testing and documentation as required by the ADA mandate.  Calls can be scheduled ar placed at random times 24/7/365.

 We have simplified our pricing. 

• To best meet the ADA mandate, we recommend 4 calls per call taker to be schedule over a year-long period.
• For existing customers, their call price is grandfathered.
• For new customers, calls are $23/per call

Contact us for a personalized quote.

Email:  sales@telecomxchange.com

Phone:  410-852-8663

TTY PASS offers a program targeted to the needs of each PSAP.  

To get started, we need some simple information from you that is listed on the SignUp page.

We need to know:

• Contact name with email and phone
• Number of positions and call-takers
• Your CAMA trunkline number (can be provided by your TelCo)
• PSAP name and Location
• Responsible party email and phone (for commumications and reports)
• Billing info

The ADA standard requires that all 911 call-takers be tested once every 6 months. TTY PASS calls arrive at the PSAP as a native 911 call, using the CAMA trunk line provided by the PSAP (or your TelCo).  Since most PSAPS use a selective router to direct 911 calls to the next available call-taker/position, we recommend a minimum of 4 calls per call-taker (not position) since calls are routed to the next call taker.  We provide the call-taker's name and badge number in our reports to verify completion. We'll work with supervisors if a call-taker is missed due to selective routing. 

Soon after a TTY PASS call is completed, a Call Report will be sent to the email address on file.  The email will include the conversation that took place during the call, and time stamps for significant events during the call.  Below is an example: 

Dear Supervisor;
A TTY-PASS-CT Silent Call was placed to your facility.  The following dialogue took place.
Please see the POSTAMBLE report below for call details.  All times are US Eastern.
Thank you for using NENA-supported TTY-PASS!
______________________________________________________________________
Verbatim Text Below: 

9-1-1, WHAT IS THE ADDRESS OF YOUR EMERGENCY Q GA 

TESTING TTY.
REPORT THIS CALL TO YOUR SUPERVISOR.
REPLY WITH YOUR NAME, ID, AND SKSK.
GA 

JOHN SMITH 1234 SKSK 

- - - - - - - - - -
POSTAMBLE
Date                       25Mar2024
Number Dialed              14105551212
Project 106
Call Start Time            23:20:33
Initial Response Received  23:21:17
Final Response Received    23:21:56
Call End Time              23:22:01
PROPER PROTOCOL AND CALL HANDLING
END OF REPORT
410.340.7892
---------------------------------------- 

The Call Report is generated by TTY PASS to document the call per ADA standards and is sent ONLY to the recipient(s) via the email address provided by the PSAP.  Even though an outcome is mentioned in the report, such as PROPER PROTOCOL AND CALL HANDLING or perhaps EXPECTED PROTOCOL NOT DETECTED, the sole intention of the report is to document the event for use ONLY by the PSAP.  In the event that proof of testing is requested by a responsible authority, Call Reports can be used to demonstrate that testing did indeed take place as required.