Frequently Asked Questions

Regular testing of PSAP call-takers and equipment not only enhances the safety of the local community, but it also fulfills a United States Government mandate to test call-takers and equipment.  The Americans with Disabilities Act (ADA) mandates that all 911 call-takers be trained and tested every 6 months, and that the training must be documented.

Our system offers regular training that will mitigate the risk of non compliance as well as the risk of under performing for the community served.

TTY PASS offers a package that provides an end-to-end solution for your TTY compliance needs. This includes: 

• TTY PASS-CT which offers call-taker training, testing, and documentation as required by the ADA mandate.  Calls can be scheduled ar placed at random times 24/7/365.
• TTY PASS-E, which is used to evaluate the ability of TTY equipment to provide accurate TTY communication.

 Includes full TTY-PASS solution - for equipment and call-takers 

                         NENA Special Discount       REGULAR PRICE

1-2 positions:            $500/yr                            $750/yr 

3-5 positions:            $975/yr                            $1250/yr

6-12 positions:           $1350/yr                          $1950/yr

13-20 positions:        $2800/yr                          $3500/yr

Contact us for a personalized quote.

Email:  sales@telecomxchange.com

Phone:  410-489-2808

TTY PASS offers a program targeted to the needs of each PSAP.  

To get started, we need some simple information from you that is listed on the SignUp page.

We need to know:

• Contact name with email and phone
• Number of positions and call-takers
• Your CAMA trunkline number (can be provided by your TelCo)
• PSAP name and Location
• Responsible party email and phone (for commumications and reports)
• Billing info

The ADA standard requires that all 911 call-takers be tested once every 6 months. TTY PASS calls arrive at the PSAP as a native 911 call, using the CAMA trunk line provided by the PSAP (or your TelCo).  Since most PSAPS use a selective router to direct 911 calls to the next available call-taker/position, we schedule 4 calls per call-taker (not position) to ensure each call taker is tested and trained every 6-months. We provide the call-taker's name and badge number in our reports to verify completion. We'll work with supervisors if a call-taker is missed due to selective routing. Remedial training is provided for call-takers who do not accurately respond to our TTY test calls.

Soon after a TTY PASS call is completed, a Call Report will be sent to the email address on file.  The email will include the conversation that took place during the call, and time stamps for significant events during the call.  A link to remedial training is provided to re-train call-takers who do not answer correctly. Below is an example: 

Dear Supervisor;
A TTY-PASS-CT Silent Call was placed to your facility.  The following dialogue took place.
Please see the POSTAMBLE report below for call details.  All times are US Eastern.
Thank you for using NENA-supported TTY-PASS!
______________________________________________________________________
Verbatim Text Below: 

9-1-1, WHAT IS THE ADDRESS OF YOUR EMERGENCY Q GA 

TESTING TTY.
REPORT THIS CALL TO YOUR SUPERVISOR.
REPLY WITH YOUR NAME, ID, AND SKSK.
GA 

JOHN SMITH 1234 SKSK 

- - - - - - - - - -
POSTAMBLE
Date                       25Mar2024
Number Dialed              14105551212
Project 106
Call Start Time            23:20:33
Initial Response Received  23:21:17
Final Response Received    23:21:56
Call End Time              23:22:01
PROPER PROTOCOL AND CALL HANDLING
END OF REPORT
410.340.7892
---------------------------------------- 

The Call Report is generated by TTY PASS to document the call per ADA standards and is sent ONLY to the recipient(s) via the email address provided by the PSAP.  Even though an outcome is mentioned in the report, such as PROPER PROTOCOL AND CALL HANDLING or perhaps EXPECTED PROTOCOL NOT DETECTED, the sole intention of the report is to document the event for use ONLY by the PSAP.  In the event that proof of testing is requested by a responsible authority, Call Reports can be used to demonstrate that testing did indeed take place as required. You will also receive a Certificate yearly with a record of completion for call-takers and equipment.